Welcome to Plushdollsstore.com online store. This web site is for wholesale only and is intended to supply merchandise for retail business clients. Please read the entire page before you place an order. By placing an order, you agree to all the following terms and conditions of Plushdollsstore.com online store.
1. Please register for your Login ID and Password first.
To protect our clients this web site is password protected. Please register first.
Plushdollsstore.com reserves the right to refuse password requests or cancel existing password.
Inactive accounts will be deleted from our system on a periodic basis.
2. Order Information
Our online shopping site is fully secured by SSL (256-bit encryption).
A confirmation email will be sent to you upon successful completion of the checkout process. The receipt of the order confirmation email does not constitute the acceptance of an order or a confirmation of an offer to sell.
You may receive a call from Plushdollsstore.com to confirm your order..
All orders received from Tuesday through Friday before 2:00PM PST will be shipped out the same day. All orders received after 2:00PM PST on Friday through Monday will be shipped out on the following Monday or Tuesday (First Order First Serve). Exception applies to the National Holidays and the special occasions/ circumstances. Warehouse pickup may take additional time. Due to the factors beyond our control, the shipping policy is not guaranteed..
Cancellation of order or refused parcels: The cancellation on orders which are shipped will incur 10% restocking charge (plus round-trip shipping cost if the parcel is refused by customer).
Please let us know within 1 hour after placing your order if there is any change.
We reserve the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer.
3. Prices and Availability
Due to circumstances beyond our control, prices and availability are subject to change without notice.
The colors shown on the products are an approximation of the original colors, and may vary on your computer system.
4. Minimum Purchase and Discount Policy
Minimum purchase of $100.00 plus shipping is required..
5. Payment Method
Credit Cards only (VISA, Master Card, and Discover).
Upon receiving order, your credit card will be processed for pre-authorization.
The orders with declined credit card on pre-authorizaion: (1) The email will be sent out to notify the customer. (2) The order will be canceled unless we receive the valid credit card information within 48 hours of our notification.
Note: Credit Card fraud will be reported to the FBI immediately. Cookies, email address, IP information, and delivery address will be forwarded.
6. Shipping Policy
UPS is the primary delivery service for domestic shipments.
Lost Parcels: We are not responsible for the lost/missing insured parcels during the transportation.
7. Sales Tax
This is a wholesale only website for clients who own retail businesses. Sales tax is excluded on all transactions. The Seller's Permit # is required to check out the merchandise.
8. Return Policy
We try to visually check against damage or defects prior to the shipping, however, if you find a problem with our merchandise please refer to the following guidelines.
All return should be accompanied by an order confirmation number. Please email the order number, items you wish to return, and the reason for the return. Unauthorized returns will not be processed.
For proper handling of the return, clearly mark the order confirmation number on the package, and please include the copy of the email from Plushdollsstore.com
Unless an order confirmation number is requested within 3 business days after the receipt of the merchandise, and the return items are postmarked within 3 business days from the receipt of the order confirmation number, return will not be processed and no credit will be issued under any circumstances.
We will issue a refund for defective or damaged merchandise. The original shipping charge and return shipping cost are not covered under this policy. The customer is responsible for return shipping cost of any retured item.
There will be a 25% restocking charge on returned merchandise that is neither damaged nor defective.
All sales are final on promotional, sales (including closeouts), and special ordered items.
All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the complete original packaging materials as they have to be discarded.
We are not liable for merchandise damaged during transportation. The UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS.